So far, we own the ability to provide over 500 package units for our customers over the world annually.
Product Service
Paragon’s service
1.
Our company can help customers to inquire the information of
related upstream and downstream supporting equipment and the contact method of
manufacturers for free, or we can directly purchase for customers after get the
authorized permission of customers.
2.
Technical service: out professionals will provide relevant
technical support timely as long as our customers need help no matter in the
time of pre-sales or after sales.
3.
After starting up and commissioning on site, our service
personnel are responsible for conducting regular operation training for the
operators of the customers.
4.
we provide one-year warranty service for the fermenter, and
provide paid lifelong maintenance service beyond the warranty period. PH and DO
electrodes are guaranteed according to the warranty period of the original
factory (we can help customers dealing the maintenance issues).
5.
During the warranty period, the non-wearing parts of the
fermentater shall be provided and replaced free of charge if they are damaged or
invalid in normal use (except for damage caused by user's operation error).
when the warranty period expires, the company will provide accessories at the
original price (if the price of accessories changes, the company will timely
inform the user for confirmation).
6.
we guarantee we will provide the wearing parts and
accessories at the original price (if the price of accessories changes, the
company will timely inform the user for confirmation).
7.
In order to ensure the long term and stable operation of the
equipment, during the period of normal operation of the equipment, we will
revisit by phone or door-to-door visits to the customers regularly, which for
knowing the relevant issues about the equipment operation, settling the problem
the customers may have, and file the relevant suggestions about the equipment
maintenance which need be improved.
8. The company has a expertise team which are responsible for after-sales service, we guarantee we will provide the timely service when receiving the customer service notice, and ensure solving the problem, troubleshooting in the shortest time.
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HONOR
We have been approved with all the international certifications:
No333, GangMao Road, Yangzhong Development Zone
Paragon Bio&Chemical official WeChat
0086-13916218839
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