Paragon’s service

1. Our company can help customers to inquire the information of related upstream and downstream supporting equipment and the contact method of manufacturers for free, or we can directly purchase for customers after get the authorized permission of customers.

2. Technical service: out professionals will provide relevant technical support timely as long as our customers need help no matter in the time of pre-sales or after sales.

3. After starting up and commissioning on site, our service personnel are responsible for conducting regular operation training for the operators of the customers.

4. we provide one-year warranty service for the fermenter, and provide paid lifelong maintenance service beyond the warranty period. PH and DO electrodes are guaranteed according to the warranty period of the original factory (we can help customers dealing the maintenance issues).

5. During the warranty period, the non-wearing parts of the fermentater shall be provided and replaced free of charge if they are damaged or invalid in normal use (except for damage caused by user's operation error). when the warranty period expires, the company will provide accessories at the original price (if the price of accessories changes, the company will timely inform the user for confirmation).

6. we guarantee we will provide the wearing parts and accessories at the original price (if the price of accessories changes, the company will timely inform the user for confirmation).

7. In order to ensure the long term and stable operation of the equipment, during the period of normal operation of the equipment, we will revisit by phone or door-to-door visits to the customers regularly, which for knowing the relevant issues about the equipment operation, settling the problem the customers may have, and file the relevant suggestions about the equipment maintenance which need be improved.

8. The company has a expertise team which are responsible for after-sales service,  we guarantee we will provide the timely service when receiving the customer service notice, and ensure solving the problem, troubleshooting in the shortest time.