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Service

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So far, we own the ability to provide over 500 package units for our customers over the world annually.

Service

  • Product Service



1. Our company can help customers to inquire the information of related upstream and downstream supporting equipment and the contact method of manufacturers for free, or we can directly purchase for customers after get the authorized permission of customers.

2. Technical service: out professionals will provide relevant technical support timely as long as our customers need help no matter in the time of pre-sales or after sales.

3. After starting up and commissioning on site, our service personnel are responsible for conducting regular operation training for the operators of the customers.

4. we provide one-year warranty service for the fermenter, and provide paid lifelong maintenance service beyond the warranty period. PH and DO electrodes are guaranteed according to the warranty period of the original factory (we can help customers dealing the maintenance issues).

5. During the warranty period, the non-wearing parts of the fermentater shall be provided and replaced free of charge if they are damaged or invalid in normal use (except for damage caused by user's operation error). when the warranty period expires, the company will provide accessories at the original price (if the price of accessories changes, the company will timely inform the user for confirmation).

6. we guarantee we will provide the wearing parts and accessories at the original price (if the price of accessories changes, the company will timely inform the user for confirmation).

7. In order to ensure the long term and stable operation of the equipment, during the period of normal operation of the equipment, we will revisit by phone or door-to-door visits to the customers regularly, which for knowing the relevant issues about the equipment operation, settling the problem the customers may have, and file the relevant suggestions about the equipment maintenance which need be improved.

8. The company has a expertise team which are responsible for after-sales service,  we guarantee we will provide the timely service when receiving the customer service notice, and ensure solving the problem, troubleshooting in the shortest time.




  • Technical Service


We focus on the research and optimum of bio-pharm technology, constantly provide the equipment and service for fermentation and pharmaceutical industry. Our team is constituted of public system proficient, process system proficient, electrical proficient, and proficient responsible for develop/implement automation that meet the GAMP5 regulation etc, which capable to complete conceptional design, specific design, and budget calculating etc based on customer’s URS.


URS

URS of each portion

Implement scheme of project

Conceptional design

URS document preparation

Factory floor plan

Specific workshop floor plan

Material flow and process flow design drawing

Public system principle diagram

On-line circuit diagram

Automation scheme diagram

Specific design

Process system P&ID

Public system P&ID

Distribution system diagram

2D and 3D drawing of each partial system

Validation

Project URB and system URS document

Project validation plan

Itemized system validation plan and scheme

FAT

SAT

IQ

OQ

PQ



Fermentation flow chart
TL-FACS Bioreactor Control System